Video troubleshooting checklists

Video-specific checks

• Check video stream state and statistics

Shared with audio troubleshooting

The following checks under Audio Troubleshooting are equally applicable to video calls and are referenced from the symptom-based pages above:

• Check if RTP packets are received — is RTP being received at all?

• Check for network impairments of incoming RTP packets — network impairments (loss / jitter / late) on the receive path.

• Check that audio is transmitting and to correct remote address — is the local RTP send address something the peer can actually reach?

• Check CPU utilization — is the host CPU a bottleneck?

• Check by looping back microphone to speaker — send to self to narrow down sender vs receiver. The audio technique applies to video by analogy (capture device → conference → renderer).